Terms of Service

Effective Date: January 27, 2026 Last Updated: January 27, 2026

Agreement to Terms

By accessing or using the Medulla Labs website (https://medullalabs.io) or engaging with our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.

About Medulla Labs

Medulla Labs Limited (“Medulla Labs,” “we,” “our,” or “us”) is a company registered in Cyprus. We provide AI infrastructure, agentic AI systems, analytics, and validator services to businesses and organizations.

Company Details:

Services

Service Overview

Medulla Labs provides professional services including but not limited to:

  • Infrastructure Engineering: Design, implementation, and operation of production infrastructure
  • Agentic AI Systems: Development of autonomous AI agents and intelligent workflows
  • Analytics & Intelligence: Data analytics, machine learning, and MLOps services
  • Validator Services: Blockchain validator operations and network infrastructure
  • Advisory & Consulting: Technical guidance, architecture review, and strategic planning

Service Agreements

Specific services are provided under separate service agreements that define:

  • Scope of work
  • Deliverables and timelines
  • Pricing and payment terms
  • Confidentiality obligations
  • Intellectual property rights
  • Service level agreements (SLAs) where applicable

These Terms supplement but do not replace specific service agreements.

Use of Website

Permitted Use

You may use our website to:

  • Learn about our services
  • Contact us for inquiries
  • Access public resources and documentation
  • Read blog posts and technical content

Prohibited Use

You may not:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to systems or data
  • Transmit malicious code, viruses, or harmful content
  • Scrape, spider, or harvest data without permission
  • Impersonate Medulla Labs or any other entity
  • Interfere with website operation or security

Intellectual Property

Our Content

All content on the Medulla Labs website, including text, graphics, logos, images, and software, is owned by Medulla Labs or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and print pages for personal, non-commercial use. You may not:

  • Reproduce, modify, or distribute our content without permission
  • Use our trademarks without written authorization
  • Remove copyright or proprietary notices

User Content

If you submit content to us (e.g., via contact forms, email, or feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process that content to provide our services and improve our offerings.

You represent that you have the right to submit such content and that it does not violate any third-party rights.

Service Deliverables

Intellectual property rights in work product and deliverables created under service agreements are governed by those specific agreements.

Professional Services

No Warranties on Outcomes

While we strive for excellence, professional services are provided with reasonable care and skill. We do not guarantee specific business outcomes, performance improvements, or financial results.

Technical Advice

Any technical advice, recommendations, or guidance provided is based on information available at the time. Technology and best practices evolve, and you are responsible for validating recommendations for your specific use case.

Third-Party Services

We may recommend or integrate with third-party services. We are not responsible for third-party products, services, or their availability.

Payment Terms

Pricing

Service pricing is specified in individual proposals and service agreements. Prices are subject to change; changes apply to new engagements only unless otherwise agreed.

Invoicing and Payment

  • Invoices are issued according to the payment schedule in your service agreement
  • Payment is due within 30 days of invoice date unless otherwise specified
  • Late payments may incur interest at 1.5% per month or the maximum legal rate
  • We reserve the right to suspend services for non-payment

Taxes

Prices are exclusive of applicable taxes (VAT, sales tax, etc.). You are responsible for all taxes except those based on our net income.

Confidentiality

Mutual Obligations

Both parties agree to:

  • Protect confidential information disclosed during engagement
  • Use confidential information only for the purpose of the engagement
  • Not disclose confidential information without prior written consent
  • Return or destroy confidential information upon request

Exceptions

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no breach
  • Was known prior to disclosure
  • Is independently developed
  • Must be disclosed by law

Limitation of Liability

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDULLA LABS SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • SERVICE INTERRUPTIONS OR DELAYS
  • DAMAGES EXCEEDING THE FEES PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we were advised of the possibility of such damages.

Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Medulla Labs, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our website or services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your negligence or willful misconduct

Term and Termination

Term

These Terms remain in effect while you use our website or services.

Termination of Services

Either party may terminate a service engagement according to the terms of the specific service agreement.

Effect of Termination

Upon termination:

  • You must cease using our services
  • Outstanding fees become immediately due
  • Confidentiality obligations survive
  • Provisions intended to survive (e.g., limitation of liability, governing law) remain in effect

Data Protection and Privacy

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your data in compliance with GDPR and other data protection laws.

Governing Law and Jurisdiction

Governing Law

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict of law principles.

Dispute Resolution

Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation.

Jurisdiction

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Cyprus.

Language

All proceedings shall be conducted in English.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement regarding use of our website and services.

Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified via email or website notice. Continued use after changes constitutes acceptance.

Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights or obligations without our written consent. We may assign our rights or obligations to any successor or affiliate.

Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

Independent Contractors

The relationship between you and Medulla Labs is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Contact Information

For questions about these Terms:

Email: legal@medullalabs.io Website: https://medullalabs.io/contact/

Postal Address: Medulla Labs Limited Cyprus

Acceptance

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are effective as of January 27, 2026. Please review periodically for updates.